Terms of Buisness
The Luminary Compass Limited — Company No. 16442514
These Terms of Business ("Terms") govern the provision of counselling skills training, workshops and CPD courses ("Courses") by The Luminary Compass Limited, registered in England and Wales (company number 16442514) ("we", "us", "the Company"), to any individual or organisation enrolling on a Course ("you", "the Client"). By submitting an enrolment form and/or paying a deposit, you agree to be bound by these Terms.
1. Enrolment and Contract
1.1 A contract between you and the Company comes into effect when we confirm your place on a Course in writing (by email), following receipt of a completed enrolment form and the required deposit or fee.
1.2 Places are limited and offered on a first-come, first-served basis. We reserve the right to decline an enrolment at our discretion, for example where a Course is full or where entry requirements are not met.
1.3 You are responsible for checking that a Course meets your needs (including any accreditation, entry, or progression requirements) before enrolling.
2. Fees, Deposit and Payment
2.1 A deposit is payable at the time of enrolment to secure your place, unless otherwise agreed in writing. This deposit is credited against the total Course fee and is subject to our Refund and Cancellation Policy (see clause 3).
2.2 The balance of Course fees is payable in full no later than 14 days before the Course start date, unless an alternative payment schedule has been agreed with us in writing.
2.3 Where a payment plan has been agreed, missed or late instalments may result in suspension of access to the Course until payment is brought up to date.
2.4 All fees are quoted in pounds sterling and are inclusive of course materials unless stated otherwise. Fees are non-transferable to another individual without our prior written consent.
3. Cancellation and Refunds
3.1 Cancellation of, and refunds for, a Course — including the treatment of your deposit, our statutory 14-day cooling-off period, and cancellation by us — are governed by our separate Refund and Cancellation Policy, available on our website and provided to you at enrolment, which forms part of these Terms and should be read alongside this clause.
3.2 A non-refundable deposit is payable at enrolment to secure your place. By paying it, you expressly ask us to begin enrolment administration and processing immediately, and you agree the deposit reflects the cost of that work and is retained by us in all circumstances once paid, including if you cancel within the statutory cooling-off period described in our Refund and Cancellation Policy.
3.3 If you enrol at a distance (for example, via our website, by phone, or by email) and you are a consumer, you have a statutory right to cancel within 14 days of your contract with us being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without needing to give a reason. This right does not apply to bookings made in person at our premises. Full detail on how this right operates, and what is and is not refundable during that period, is set out in our Refund and Cancellation Policy.
3.4 If we cancel or postpone a Course (for example, due to insufficient enrolments or tutor unavailability), we will act in accordance with our Refund and Cancellation Policy and are not liable for any indirect costs or losses you incur as a result (for example, travel or accommodation costs).
4. Attendance, Conduct and Suitability
4.1 Certain Courses (in particular CPCAB-accredited programmes) require a minimum level of attendance to meet awarding-body requirements. Attendance requirements will be confirmed at enrolment.
4.2 We may require a student to withdraw from a Course, without refund, where their conduct is disruptive, unsafe, or breaches our code of conduct, or where continued participation raises a safeguarding concern.
4.3 Counselling skills training may involve personal disclosure and reflective exercises. It is not a substitute for personal therapy, and you should tell us before enrolling if you have any support needs relevant to this.
5. Certification and Accreditation
5.1 Certificates of completion or CPCAB accreditation (where applicable) are issued only where all attendance, assessment and portfolio requirements have been met, as set out in the relevant Course handbook.
5.2 Where a Course is accredited by CPCAB or another awarding body, we act in accordance with that body's current requirements, which may be updated from time to time and are outside our control.
6. Intellectual Property
6.1 All Course materials, including handbooks, slides, videos, worksheets, and any other materials we provide as part of a Course, remain the intellectual property of the Company or its licensors.
6.2 You may use Course materials for your own personal learning only. You must not reproduce, distribute, publish, or use them for any commercial purpose without our prior written consent.
7. Data Protection
7.1 We process personal data you provide in connection with your enrolment in accordance with UK data protection law and our Privacy Policy, available on request or via our website.
7.2 Information shared during training, including personal disclosures made in skills practice, is treated as confidential within the group and is not disclosed outside the Course save where required by law or our safeguarding obligations.
8. Liability
8.1 We will provide Courses with reasonable skill and care. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
8.2 Subject to clause 8.1, our total liability to you in connection with a Course is limited to the total fees paid by you for that Course.
8.3 We are not liable for any indirect or consequential loss, including loss of earnings or opportunity.
9. Force Majeure
9.1 We are not liable for any delay to, or failure to deliver, a Course caused by circumstances beyond our reasonable control, including illness, extreme weather, power or technology failure, or government restrictions.
9.2 Where such an event prevents a Course from proceeding as planned, we will offer a rescheduled date or, where this is not possible within a reasonable time, a refund in accordance with our Refund and Cancellation Policy.
10. Complaints
10.1 If you are unhappy with any aspect of your Course, please raise this with us in the first instance in writing so that we can seek to resolve it informally. We aim to acknowledge complaints within 5 working days.
10.2 If a complaint cannot be resolved informally, our full complaints procedure is available on request. Complaints relating to CPCAB-accredited Courses may, where unresolved, be escalated to CPCAB in line with their complaints process.
11. General
11.1 These Terms, together with any Course-specific handbook or joining instructions, constitute the entire agreement between you and the Company in relation to the Course.
11.2 We may update these Terms from time to time; the version in force at the date of your enrolment will apply to your Course.
11.3 Any formal notice under these Terms must be given in writing by email, and is treated as received on the day it is sent, unless sent after 5pm or on a non-working day, in which case it is treated as received on the next working day.
11.4 A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.
11.5 If any provision of these Terms is found to be invalid or unenforceable, that provision will be treated as removed and the remaining provisions will continue in full force and effect.
11.6 These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Contact
The Luminary Compass Limited
theluminarycompass.com
hello@theluminarycompass.com